Park description:
Yaxham Waters Holiday Park is a small holiday park close to the North Norfolk Coast consisting of 33 holiday lodges situated across 15 acres of land. We are situated approximately 40 minutes from the coast and 30 minutes from Norwich city centre. We are currently undergoing a development phase where we are hoping to gain planning permission for an additional 20 lodges on site.
Job Vacancy: Warden (s)
We have a vacancy for a Warden Couple to come and join our friendly team. This a permanent position that is all year round and not seasonal.
The roles of the position are:
Ground maintenance role:
The hours of work are 8:30-16.30, 37hrs/week. You will be required to work 5 days on, 2 days off, working over weekends. Taking different rest days (Mon-Thurs) to ensure cover during busy periods. Works carried out, outside of normal working hours are paid at NMW/NLW.
• Showing guests to accommodation and dealing with any issues quickly and professionally.
• General park and accommodation maintenance which could include refurbishments and accommodation construction, unblocking drains, working at height or in confined spaces.
• Cutting the grass using a ride on mower, hedge cutting, ground maintenance.
• General labouring which may include heavy lifting.
• Helping maintain toilet blocks in cleaner’s absence.
• Overseeing the welfare of our chickens and goats.
• Deal with any jobs that arise in a professional manner.
Reception role: Maximum of 20hrs/week. Hourly rate NMW/NLW
• Working alongside the warden and holiday bookings staff operating our computerised booking system (experience in using a computer is essential).
• Dealing with telephone inquiries, emails and reservations, checking guests in, respond to inquiries and give general tourist information,
• Helping the cleaners when they are busy, serving, restocking and keeping clean our small onsite shop and information point, other jobs as they arise.
Both Wardens will need to be friendly, enthusiastic and motivated. You will be the first point of contact to our customers therefore excellent communication skills are essential!
Previous experience on a camping & caravan park is not essential.
You will both be on-call out of opening hours, to show in late arrivals, deal with telephone enquiries and any other issues that may arise.
A willingness to learn, enthusiasm, common sense and the ability to take instruction are important.
You both need to be fit, motivated, and flexible with a positive attitude to comfortably fit in with our existing team.
You will work varied hours during the year (longer days in summer and shorter days in winter)
All applicants must have a full driving licence
The position will require you to live onsite during your shift, accommodation can be made available if you do not have your own. We do have a hard standing facility, as well as electric hook-up to cater for a touring caravan.